Vice President, Client Experience - Healthcare

 

Crisis & Issue Communications Account Director

Primary Location-United States-New York, New York  

The Weber Shandwick New York office is seeking an Account Director in New York to join its Global Crisis and Issues Practice.  

 

What we are seeking:  

We are looking for a change agent to help us grow our Global Crisis and Issues Practice and support a wide array of high-profile clients, crisis preparedness and live crisis/issues counsel and support. You should have crisis communications and issues management experience, preferably across multiple industries and across the spectrum of public and private companies. 

 

You will play an important role on our team, leading a broad range of projects, developing new business opportunities, and helping to mentor and grow the skill sets of emerging talent in our practice. You should be digital analytics-savvy, have strong writing skills and thrive in a fast-paced, deadline-oriented environment. Previous agency experience is a must. An additional plus: experience working in public affairs or media role.  

 

 

Our team:  

Our New York team is a group of smart, analytical and hardworking people who care deeply about helping lead our clients through a crisis to make a positive impact on society. We are on the front lines of some of the biggest, most complex issues – and the nature of our work requires an ability and eagerness to juggle multiple responsibilities and work on multi-office client teams. You will have the opportunity to play a leading role in driving both ongoing client engagements and discrete projects.   

 

 

What you will be doing:   

• Support a range of issues and crisis communications situations for companies and organizations, including those related to, consumer behavior, geopolitical developments, brand safety, misinformation, product safety issues and recalls, workplace culture, litigation, regulatory compliance, natural disasters, DEI, cybersecurity attacks, investigative reporting, and more.  
• Serve as the day-to-day client contact – providing account support and counsel, flagging, triaging, and directly managing client issues as they arise.  
• Lead data-driven industry and topic analysis to inform business strategy and issues management approach, including leveraging AI, media monitoring and social analysis tools.
• Develop and draft crisis plans, media strategies, reactive media statements, talking points, FAQs, memos, crisis simulations and other deliverables as needed.   

• Train and motivate emerging talent and help create opportunities for their growth and development.
• Provide regular counsel to clients and colleagues and liaise with global partners to provide global market insights.

• Keep client programs on schedule and ensure all deadlines are met within budget parameters.  
• Participate in new business development for the team and collaborate among practice areas at the agency in support of broader new business pitches that include a crisis and issues component.  

 

Qualifications:  

• Bachelor’s degree in a relevant field and/or 5+ years of relevant experience in an agency/strategic consulting firm, political campaign, or similar setting.  

• Experience directly counseling clients/senior ranking executives through a broad range of crises, issues and special situations.  

• Experience with corporate reputation, brand management and protection through integrated communications programs.  

• Expertise with the latest digital management, trends and strategy, tools, and analytics and ability to turn insights into actionable recommendations. 
• Familiarity with AI, next gen programs and data aggregation with large datasets to inform strategy.

• Thrives under pressure and can handle multiple projects in a demanding, deadline-oriented environment, including live crisis situations that may require significant working hours.  

• Exercises exceptional judgment when working with clients, team members, and vendors.  

• Communicates clearly, analytically, and persuasively both orally and in writing.  

• Pays close attention to detail and quality of work product.  

• Adept at solving problems and resolving conflicts.  

• Capable of mobilizing and motivating teams, anticipating needs, and instilling confidence.  
• Experience delivering media and crisis training.
• Solid understanding of markets and issues affecting the financial and reputational well-being of companies 

 

About the Global Crisis and Issues Practice  

Weber Shandwick’s Global Crisis and Issues Practice helps leading organizations both manage breaking negative issues and events affecting reputation and develop the internal culture and infrastructure needed to anticipate, prepare and navigate them effectively. From cyberattacks, environmental protests, high-profile litigation and misinformation defense to sweeping product recalls, multinational bankruptcies and executive controversies, we live at the intersection of business, media, policy, culture and society.   

 

NYC Salary range: $115,000 – $135,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

 

Weber Shandwick is seeking a highly strategic and collaborative Senior Vice President to join our Client Operations and Project Management capability. This individual will play a critical role in driving operational excellence, cultivating talent, and aligning business objectives with operational strategies to achieve long-term success. 

As a leader in this space, the SVP will be responsible for overseeing large-scale new account transitions, driving transformations within existing client work, and leading the operational setup for new clients, including establishing processes, teams, and ways of working to ensure success. Additionally, the role will focus on elevating internal processes, ensuring financial health, and fostering team growth. 

Key Responsibilities 

• Strategically uncover growth opportunities within departments and support the Client Operations and PM leadership team through focused, actionable planning to drive results. 

• Lead large-scale transformation efforts tailored to existing clients and internal teams, aligning operations with Weber Shandwick’s business goals and ensuring consistent optimization and efficiency across all functions. 

• Lead the operational setup for new clients by establishing streamlined processes, building high-performing teams, and defining ways of working to ensure seamless integration and delivery excellence. 

• Provide strategic operational consultation by identifying risks and opportunities, driving large-scale operational models, and delivering actionable solutions. 

• Act as an escalation point for operational challenges, ensuring seamless issue mitigation and continuous improvement. 

• Partner with agency leadership to reinforce and promote the value of Client Operations and PM services as a growth engine for the agency and drive overall capability growth. 

• Oversee the fiscal health across Clients and the remit assigned within the Client Operations and PM capability, ensuring billability, utilization, and sustainable financial practices. 

• Negotiate large-scale, global and complex scopes, agreements, and budgets with clients, procurement, and internal parties such as Finance and Legal. 

• Provide guidance on margin management and revenue growth by reviewing scopes of work and partnering with leadership on effective financial strategies. 

• Lead the development of high performing teams by strategically define training opportunities, lead educational sessions with senior agency leaders/offices, and actively sponsor and mentor emerging diverse talent to foster a culture of inclusivity. 

• Drive inclusive hiring practices in collaboration with Talent Acquisition while managing and coaching a diverse team to develop the next generation of Weber Shandwick leaders  

  

Requirements:  

• 15+ years of experience, with a demonstrated ability to lead complex operations at a global scale. 

• Deep understanding of operational processes, financial management, and business strategy. 

• Exceptional leadership skills, with the ability to inspire and manage diverse teams while fostering a culture of inclusion and collaboration. 

• Experience negotiating client contracts, scopes, and budgets with a focus on delivering both strategic and financial value. 

• Strong communication and interpersonal skills, with the ability to work effectively with senior leadership, cross-functional teams, and clients. 

• Excellent communication and organizational skills. 

 

California/Washington Salary range: $160,000 – $200,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Description:

Weber Shandwick is seeking an experienced Project Manager to join our Los Angeles Integrated Project Management team. In this role, you’ll partner with cross-disciplined colleagues to deliver best-in-class campaigns for a range of dynamic brands. Reporting to a Director, VP, or SVP, you’ll manage medium to large-scale projects, overseeing timelines, budgets, and deliverables while driving collaboration and ensuring client satisfaction.

Responsibilities:

• End-to-End Project Management:Lead the entire project lifecycle—from brief to delivery—for medium-sized and integrated campaigns, ensuring seamless execution and alignment with client objectives. Manage detailed project briefs, ensuring clarity on deliverables, timelines, and team requirements to support successful execution.
• Collaboration and Coordination:Work with cross-functional teams, including creative, strategy, paid media, insights, analytics, and account management, to deliver best-in-class solutions.
• Scope and Resource Management:Oversee and communicate project SOWs, staff plans, and resource allocations, proactively addressing scope creep and ensuring appropriate talent alignment.
• Timelines and Risk Mitigation:Create and maintain accurate project timelines, escalate risks as needed, and implement solutions to keep projects on track without compromising quality or budgets.
• Financial Management:Manage account financials, including SOW development, burn rate tracking, budget reconciliation, and regular updates to stakeholders.
• Team Support and Development:Mentor junior team members and interns, foster a culture of collaboration and growth.

Qualifications:

• 4+ years of project management experience, preferably in an agency or integrated marketing environment.
• Proven ability to lead medium-scale integrated campaigns, coordinating multi-disciplinary teams (creative, digital, PR, paid media, strategy).
• Strong financial acumen and experience managing SOWs, burn reports, staffing plans, and resource allocation.
• Exceptional organizational and time management skills with the ability to manage multiple projects simultaneously.
• Experience with creative production, video, digital, social media, and analytics deliverables.
• Excellent written and verbal communication skills with the ability to collaborate effectively across disciplines and seniority levels.
• Proficiency with project management tools like Asana, Smartsheet, or Monday.com.
• Comfortable navigating ambiguity with a solutions-oriented mindset.
• Bachelor’s degree in a relevant field (e.g., Communications, Marketing, Business).

Salary range: $75,000 – $90,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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