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Technical Site Lead

Washington, District of Columbia, United States

The Technical Site Lead plans, leads and administers the operational and administrative end user support activities associated with the IPG DXTRA offices in Washington DC, Baltimore and McLean, VA. 

 

As a technical resource and lead, individual will provide guidance to local staff responsible for site setup, user training, hardware/software installation, maintenance and support and documentation of hardware/software and procedures.  Manages local staff and projects. Interfaces with local office management.  May also perform other duties as assigned by their manager.

 

Functions:

  • Responsible for coordination and operations of local server environment and all its components including installation, moves, monitoring server performance, and maintenance and troubleshooting of hardware and software problems. 
  • Provide support for an advanced digital development team, including setting up virtual web and database environments.
  • Responsible for the installation of new server hardware, virtual machines and software as defined by Core Services or the business. 
  • Ensures standards defined by the Network and Core Services group are followed and enforced. 
  • Responsible for hardware and software changes and upgrades to servers, gateways, and workstations. 
  • Implements the disaster recovery plan when necessary. 
  • Responsible for SOX and other documentation for the site.
  • Organizes and controls the activities of field services for the site. Also as needed, may perform in the capacity of a working lead by handling and resolving end user computing issues.
  • Assigns personnel to the various projects as needed.  Coordinates the development of the overall project plans and timetables. 
  • Updates job knowledge by participating in educational opportunities and reading professional publications.
  • Work with external vendors as necessary.
  • Other responsibilities as needed.

 

Measurable Impact on the Organization:

  • Controls the execution and resolution of multiple projects at the site. 
  • Provides input to the overall IT budget and updates local management of such.
  • This position interfaces with all levels of employees across the company and may make decisions that affect the business. The technical site lead works with the Enterprise Service Desk as well as Interpublic GIS teams.

 

Desired Skills and Experience

  • Bachelor’s Degree or equivalent.
  • 8 + years technical support work experience; at least 2 years in a leadership capacity.
  • Advanced knowledge of various MAC and/or PC software and hardware equipment, LAN/WAN knowledge.
  • Excellent written and oral communication skills
  • Demonstrate patience, proactivity, organization and attention to detail.
  • Ability to analyze and solve semi-routine and more complex computer related problems. 
  • Proven experience in troubleshooting, hardware, network and remote access problems is required. 
  • Proven success in working in a matrixed environment.
  • Ability to create a friendly and professional rapport with internal staff and external parties.
    • Strong attention to detail with exceptional organizational skills and ability to multi-task and prioritize changing priorities.
    • Ability to define problems and use independent judgment to resolve issues.
    • Ability to maintain a positive and respectful attitude.
    • Ability to be punctual.
    • Ability to maintain confidentiality of sensitive matters and respond effectively to such situations.
  • Ability to demonstrate integrity, trustworthiness, honesty, accountability, ethics, and integrity in one’s actions.
  • Proven Resilience: Deals effectively with pressure; remains focused and optimistic; is persistent even with adversity and recovers easily from setbacks; effectively balances personal life and work.
  • Mental agility to pivot in client conversations as necessary.
  • Ability to grasp new information, technical and business knowledge; identifies his/her own strengths and weaknesses and then pursues self-development to address those weaknesses; desire seek feedback from others to identify new opportunities to master new knowledge.
  • Ability to sustain a culture that encourages team members to provide service that is essential to high performance.
  • Ability to remain flexible open to change; welcomes new information and others’ ideas.
  • Demonstrated ability to successfully respond to changing conditions or unexpected obstacles or opportunities which warrant attention or resolution.
  • Effective conflict resolution skills.  Ability to address situations in a positive and constructive manner
  • Accountability: Holds self accountable for adhering to company guidelines and project timelines.
  • Ability to make sound and well-informed decisions, and understands the impact and implications of those decisions.
  • Ability to make decisions that are effective and timely, even when background information is limited.

 

Advanced technical knowledge in the following areas:

  • MAC and/or PC operating systems
  • Windows 10,11 Mac OS10.15 and above
  • VMware 6.0 and above
  • MS O365, Office Suite (Word, Excel, PowerPoint, Access), Outlook, Teams
  • Chrome, Firefox, Edge
  • TCP/IP
  • Servers, Desktop and Laptops
  • Troubleshooting remote access & network issues
  • Video Conferencing
  • LAN/WAN

Employees must be fully vaccinated against COVID-19 and, if hired, present proof of vaccination prior to start date, unless eligible for a medical or religious accommodation or other accommodation required under applicable law.

IPG DXTRA is proud to be an Equal Opportunity/Affirmative Action employer. IPG DXTRA recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

 

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