Vice President, Client Experience
Philadelphia, Pennsylvania, United States
We Are Seeking:
Weber Shandwick is currently seeking a Vice President, Client Experience to join our Healthcare team. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our Healthcare Practice.
The Vice President will have proven leadership and client service skills, and experience managing integrated communications campaigns. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction. The successful candidate will have experience with consumer programs, never-ending curiosity, a desire to always do better, and the ability to inspire and connect with teams. They will be a hands-on team member who values people and culture. We are a company of doers even at the most senior level.
- Drive development of solution-based program strategies and direct development of tactical plans
- Maintain daily client contact, serving as a trusted resource and advisor
- Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans
- Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties
- Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
- Have ownership of client financials and profitability
- Coordinate integration with other agency partners
- Successfully navigate conflicts across internal stakeholders, clients and agency partners
- Manage ongoing team resourcing/staffing to ensure successful delivery of work product
- Actively participate in agency development and assist with new business
- 9-12 years of relevant healthcare communications experience, ideally both agency and in-house
- Significant experience providing thought leadership and counsel to senior management
- Ability to translate client needs into workable plans/projects
- Depth in stakeholder mapping and building programs to reach them in engaging ways
- Experience building and leading high-performing teams; mentoring team members
- Strong project management skills and attention to detail
- Confident presenter and persuasive speaker
- Financial acumen in the areas of budgeting, billing and staffing
- Minimum: Bachelor's Degree
- Strong decision-making skills
- Ability to multi-task in a deadline-oriented environment
- Collaborative team player
- Exceptional judgment when working with clients, teams and vendors
- Self-motivated, entrepreneurial and endlessly curious
Employees must be fully vaccinated against COVID-19 and, if hired, present proof of vaccination prior to start date, unless eligible for a medical or religious accommodation or other accommodation required under applicable law.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
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