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Technical Analyst

Dallas, Texas, United States

IPGDXTRA is a wholly-owned unit of The Interpublic Group of Companies (NYSE: IPG), the world’s leading marketing communications company.

We seek a Technical Analyst to join our Information Technology team in our Dallas office. This position relies on the use of defined issue resolution techniques, procedures, and a variety of routines to handle and resolve issues.  You will be expected to scope out the End User’s computing environment and work towards a timely issue resolution.  Many end users rely significantly on their computer, mobile device, and other technology and therefore, timely issue resolution is critical.  You will work with the Enterprise Service Desk as well as Interpublic GIS teams.  You may interface with all levels of employees across the company. 

Responsibilities include, but are not limited to:

  • Provide technical end-user desktop computer support as needed
  • Install, configure, and troubleshoot desktop systems, workstations, mobile devices, servers, and network issues
  • Resolve end user’s desktop computer and mobile device issues that may include but not limited to loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with 3rd party software/hardware vendors for problem resolution and rollout of new software packages, upgrades and new desktop hardware
  • Troubleshoot problems applying established techniques, procedures or specific standards described in organizational operating guidelines
  • Demonstrated teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position
  • May also perform other duties as assigned by their manager

Position requirements:

  • Bachelor’s degree and/or 3+ years equivalent technical support work experience
  • MUST HAVE experience in both PC and Mac OSX/Apple
  • Experience in
    • Windows 10
    • OSX10.14 and above
    • O365 Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
    • Internet Browsers (Internet Explorer, Safari, FireFox, Chrome, Edge)
    • TCP/IP
    • Server, Desktop and Laptops (Dell, HP, Apple)
    • Cloud: Egnyte, OneDrive, G Suite
    • Troubleshooting remote access & network issues
    • LAN/WAN
    • Phones / Video Conferencing (Teams, Skype for Business, Zoom, WebEx, Blue Jeans)
    • SOX Compliance (Sarbanes-Oxley Act)
    • Customer focused and solution-oriented
    • Enjoy contributing to a team
    • Attention to detail

IPG DXTRA is proud to be an Equal Opportunity/Affirmative Action employer. IPG DXTRA recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Employees must be fully vaccinated against COVID-19 and, if hired, present proof of vaccination prior to start date, unless eligible for a medical or religious accommodation or other accommodation required under applicable law.

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