Senior Manager, Client Experience
New York, New York, United States
Weber Shandwick is looking for a Senior Manager (Senior Account Supervisor level) to join our Consumer team in New York.
We are looking for a star Senior Manager candidate (5-7 years of experience) with an expertise in the consumer space. The ideal candidate has a passion for working with a range of clients, is familiar with the current media landscape across verticals (both from a national and local lens) and has proven experience telling stories on behalf of consumer brands, counseling and managing clients, executing integrated campaigns and working across agency teams. The following is a general outline of primary responsibilities:
- Thinking: Has intellectual curiosity and creative thinking skills.
- Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.
- Communication: Speaks, writes and edits succinctly and compellingly.
- Management: Meets deadlines and thinks well on his/her feet. Works well in a fast pace environment.
- Interpersonal: Plays nice, whether it’s on a team, across geographies or independently.
- Technical: Is familiar with Word, PowerPoint, Excel and Outlook – media databases and social tracking tools are a bonus.
- Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a media list, a recap report, client email, etc.
- Spark: Understands what sets himself/herself apart.
- Serve as a key team member on multiple accounts, managing multiple projects at once.
- Craft, present and execute integrated communications strategies for major campaigns.
- Brainstorm and bring to life compelling ideas for clients, media and influencers.
- Mine, negotiate and activate influencer marketing programs.
- Coordinate and execute large scale experiential activations and events.
- Function across disciplines with a knowledge of social media strategies and tactics.
- Monitor media outlets for coverage of client and competitor news.
- Understand industry issues that directly and indirectly affect the client.
- Compose media materials (press releases, pitch notes, client briefings, messaging documents, sample Q&A, proposals, bylined articles, supporting social content, etc.).
- Proof and edit client related documents. Manage and build relationships with media.
- Lead story mining sessions and media trainings with senior clients.
- Mentor and manage junior staff.
Client & Team Engagement
- Communicate with clients on a daily basis.
- Provide ongoing client counsel.
- Serve as a key participant in client meetings and presentations.
- Conduct and manage the flow of research and materials development necessary to analyze client issues.
- Manage clients, team resources and deliverables around major campaigns and programs.
- 2 years management experience leading small groups and projects.
- 5-7 years of experience in a PR/communications role with expertise in writing, plan development, media relations strategy and execution, event management, social content, measurement and monitoring.
- Bachelor's Degree.
- Strong experience with both large-scale and start-up business environments preferred.
Weber Shandwick is a leading global marketing and communications network that delivers next-generation solutions to brands, businesses and organizations in major markets around the world.
We push beyond category convention, pairing data-driven insights with creative prowess to deliver game-changing ideas that earn attention and drive business impact. We have a deep bench of talent across sectors and specialty areas, including brand and B2B marketing, healthcare marketing, change management, employee engagement, corporate reputation, crisis management, data and analytics, technology, public affairs, social impact and financial communications.
Led by world-class strategic and creative thinkers and activators, we have won some of the most prestigious awards in the industry. Weber Shandwick was named to Ad Age’s A-List in 2020 and Best Places to Work in 2019. The firm earned 25 Lions at the 2019 Cannes Lions International Festival of Creativity.
Employees must be fully vaccinated against COVID-19 and, if hired, present proof of vaccination prior to start date, unless eligible for a medical or religious accommodation or other accommodation required under applicable law.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
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Other opportunities at Weber Shandwick
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