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Account Director, Healthcare

Hong Kong SAR

An Account Director is responsible for all aspects of a client relationship and account team. They must supervise multiple projects and team members. Other responsibilities include recommending programs and activities coordinating with client’s goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. Account Directors are also more engaged with business development, strategic program planning and the development of creative concepts.

This is a varied role overseeing the development and delivery of a broad range of medical education and communications projects and events. You will lead a full range of activities, including managing event logistics and production, faculty identification and management, and delivering educational materials and publications. You implement a variety of small- and large-scale events according to strategic priorities developed with the client.

As a leading member of the healthcare team, familiarity and comfort with healthcare content is essential to drive value to our pharmaceutical and non-profit healthcare clients.

 

RESPONSIBILITIES:

Client

  • Keep client programs on schedule and ensure all deadliness are met
  • Structure long term plans and program recommendations for clients
  • Earn the confidence of mid-to-senior level client contacts and other executives within a client’s organization
  • Plan and implement programs; forecast and manage budgets, profitability and receivables for new and existing clients
  • Proactively handle client problems quickly and adeptly
  • Serve as senior contact for client
  • Contribute to and promote business development by counseling clients
  • Develop and deliver client presentations

New Business Development

  • Actively participate in new business initiatives including taking a lead role in research and scoping of new business opportunities as needed
  • Generate new business from existing clients and new clients by developing programs, making credentials presentations, presenting programme recommendations, and pursuing new business leads

Events

  • Provide high-level strategic counsel on event objectives, content and implementation
  • Lead client relationships covering a range of virtual, hybrid or face-to-face events in the Asia Pacific and beyond
  • Oversee the design and implementation of multiple events simultaneously with the team
  • Ensure meticulous and rigorous compliance with all financial, regulatory and legal requirements
  • Drive the development of appropriate strategies and programs to meet client objectives
  • Know the industry’s issues that directly and indirectly affect the client

Writing

  • Work with administration and staff to generate letters of agreement, contracts and strategic project plans for current and new clients
  • Accountable for quality control and final review of all letters, memos, meeting reports, and client materials
  • Able to conceive and scope editorial projects, and brief team on direction, objectives and content

Team Management

  • Act as key contact for internal account staff to address issues
  • Make account assignments
  • Train and motivate team members
  • Manage account staff group profitability
  • Conduct performance reviews
  • Create opportunities for team members to enhance growth with agency
  • Strategically evaluate contributor’s strengths and assemble team accordingly
  • Make recommendations regarding salary increases, promotions, etc
  • Track team results against client’s goals
  • Attend account reviews and staff meetings – provide ongoing communications and feedback
  • Ensure account team members adhere to agency time reporting and financial guidelines
  • Participate in systems improvement
  • Involved in staffing of team including reviewing resumes and interviewing candidates

Administrative Support

  • Negotiate fees with clients/prospective clients
  • Manage the time spent by each team member to ensure the team is on budget
  • Create accurate budget estimates for client for long-term and short-term programs
  • Monitor group budgeting and revisions in a timely manner
  • Track/enter time in a precise and timely manner
  • Perform other administrative tasks as assigned

 

PERSON PROFILE

  • Scientific/Medical/Health-related Bachelor's Degree or higher; 10+ years related professional experience, comfortable with the scientific nature of our work.
  • Ability to successfully present program recommendations, and establish relationships with senior clients as a trusted advisor
  • Possesses superb execution and management skills: specifically, the ability to allocate resources effectively, structure teams and deliver programs with excellence.
  • Has experienced in managing and grooming junior staff, advising senior clients and being responsible for delivery of programs on time, and on budget with superior results
  • Has a deep background and proven ability to create and manage large events and communications projects

#LI-DNI

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