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Manager, Client Experience

Atlanta, Georgia, United States

Job Summary 

Weber Shandwick is looking for a Manager (Account Supervisor level) to join our Consumer team in Atlanta.    

We are looking for a star Manager (Account Supervisor level) candidate (4-6 years of experience) with an expertise in the consumer/CPG space. The ideal candidate has a passion for working with a range of clients, is familiar with the current media landscape across verticals (both from a national and local lens) and has proven experience telling stories on behalf of consumer brands, counseling and managing clients, executing integrated campaigns and working across agency teams. The following is a general outline of primary responsibilities:    

The Essentials  

• Thinking: Has intellectual curiosity and creative thinking skills.  
• Storytelling:  Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.  
• Communication: Speaks, writes and edits succinctly and compellingly.  
• Management: Meets deadlines and thinks well on his/her feet. Works well in a fast pace environment.  

• Interpersonal: Plays nice, whether it’s on a team, across geographies or independently.  
• Technical: Is familiar with Word, PowerPoint, Excel and Outlook – media databases and social tracking tools are a bonus.  
• Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a media list, a recap report, client email, etc.  
• Spark: Understands what sets himself/herself apart.    

Responsibilities  

Integrated Communications  

• Serve as a key team member on multiple accounts, managing multiple projects at once.  
• Craft, present and execute integrated communications strategies for major campaigns.  
• Brainstorm and bring to life compelling ideas for clients, media and influencers.  
• Mine, negotiate and activate influencer marketing programs.  

• Coordinate and execute large scale experiential activations and events.  
• Function across disciplines with a knowledge of social media strategies and tactics.  
• Monitor media outlets for coverage of client and competitor news.  
• Understand industry issues that directly and indirectly affect the client.  
• Compose media materials (press releases, pitch notes, client briefings, messaging documents, sample Q&A, proposals, bylined articles, supporting social content, etc.).  

• Proof and edit client related documents.  
• Manage and build relationships with media.  
• Lead story mining sessions and media trainings with senior clients.  
• Mentor and manage junior staff.    

Client & Team Engagement  

• Communicate with clients on a daily basis.    
• Provide ongoing client counsel.  
• Serve as a key participant in client meetings and presentations.  
• Conduct and manage the flow of research and materials development necessary to analyze client issues.  
• Manage clients, team resources and deliverables around major campaigns and programs.    

Qualifications 

• 1-2 years management experience leading small groups and projects.  
• 4-6 years of experience in a PR/communications role with expertise in writing, plan development, media relations strategy and execution, event management, social content, measurement and monitoring.  
• Bachelor's Degree.  
• Strong experience with both large-scale and start-up business environments preferred.    

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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