Tuesday, March 18, 2008
Excerpt: "According to Weber Shandwick research, reputation recovery takes approximately four years to go from poor to good and another several years to go from good to great. Xerox did not recover its reputation immediately or even soon afterward. As Mulcahy said: 'A silver lining, however, often graces even the darkest of storm clouds.' This is what Mulcahy discovered when she began cleaning house at Xerox..."
Source:
BusinessWeek